NICE Ltd. (NICE)

業務介紹

NICE有限公司及其子公司在全球範圍內提供人工智能驅動的數字業務解決方案的雲平台。它提供CXone,這是一個原生雲平台,支持從小型單一站點到分佈式遠程代理和企業的聯繫中心;Enlighten,一個用於客戶體驗的人工智能引擎,可發現自助服務的自動化機會;數字入口點解決方案,使組織能夠滿足消費者的需求;以及賦能組織使用基於實時人工智能的路由連接和路由客戶以處理客戶請求的旅程協調解決方案。該公司還提供智能自助服務解決方案,使組織能夠基於數據構建智能自動對話;以及準備好的代理解決方案和工具,使聯繫中心代理能夠實時指導和提醒他們,以便他們可以提供解決方案;幫助組織記錄結構化和非結構化客戶互動和交易數據的完整績效解決方案;以及NICE Evidencentral,一個用於公共安全緊急通信、執法和刑事司法的數字證據管理平台,幫助機構。此外,它還提供X-Sight,這是一個開放和靈活的人工智能雲平台,用於金融犯罪和合規;Xceed,一個用於中小型組織全面反洗錢和欺詐預防的雲平台;使組織能夠將原始數據轉化為全面的可操作情報以預防和檢測金融犯罪的數據智能解決方案;用於實時檢測和預防金融犯罪的人工智能和分析技術;幫助組織遵守資本市場合規和反洗錢合規法規的洗錢和欺詐預防解決方案;智能調查解決方案;以及為組織提供定制和自主開發功能的自助服務解決方案。該公司曾用名為NICE-Systems有限公司,於2016年6月更名為NICE有限公司。NICE有限公司成立於1986年,總部位於以色列拉阿南納。



NICE Ltd., together with its subsidiaries, provides cloud platforms for AI-driven digital business solutions worldwide. It offers CXone, a cloud native open platform that supports contact centers ranging from small single sites to distributed remote agents and enterprises; Enlighten, an AI engine for CX that discovers automation opportunities for self-service; digital-entry points solutions that enable organizations to address consumers' needs; and journey orchestration solutions that empower organizations to connect and route customers to deal with the customer's request, and connecting them using real time AI-based routing. The company also provides smart self service solutions that empower organizations to build intelligent automated conversations based on data; and prepared agent solutions and tools enable contact center agents to guide and alert them in real time so they can provide resolutions; complete performance solutions that help organizations to record structured and unstructured customer interaction and transaction data; and NICE Evidencentral, an digital evidence management platform for public safety emergency communications, law enforcement, and criminal justice helps agencies. In addition, it offers X-Sight, is an open and flexible AI-cloud platform for financial crime and compliance; Xceed, a cloud platform for comprehensive AML and fraud prevention for small and mid-sized organizations; data intelligence solutions that enable organizations to turn raw data into comprehensive actionable intelligence to prevent and detect financial crimes; AI and analytics technologies to detect and prevent financial crimes in real-time; money laundering and fraud prevention solutions that help organizations adhere to capital markets compliance and anti-money laundering compliance regulations; intelligent investigations solutions; and self-service solutions that provide organizations with customization and self-development capabilities. The company was formerly known as NICE-Systems Ltd. and changed its name to NICE Ltd. in June 2016. NICE Ltd. was founded in 1986 and is based in Ra'anana, Israel.

公司網址

https://www.nice.com